We're here.
Email [email protected] with your phone model, OS version and what you tapped before the problem. Common questions are answered below.
Common questions
The vault will not open with my PIN or pattern.
Make sure you are entering the vault lock, not your phone passcode — they are separate on purpose. Check for caps or a pattern drawn in the wrong direction. If it still fails, contact support from the same email you use for the app store so we can help quickly.
I deleted the app. Are my vault files gone?
Vault files live inside the app’s protected storage, so removing the app removes them. Reinstalling does not bring them back. Always export anything irreplaceable before uninstalling.
The cleaner says it freed space but my phone still shows full.
Deleted photos sit in Recently Deleted (iPhone) or Trash (Android/Google Photos) for up to 30 days. Empty that album and the space is released.
How do I cancel a subscription?
Subscriptions are managed by the store, not by us. iPhone: Settings → your name → Subscriptions. Android: Play Store → profile → Payments & subscriptions.
Where is the privacy policy?
The app privacy policy is at https://blueberrywebs.com/smart-cleaner/privacy-policy.php. The website tools do not collect your files at all.